We collect personal information that you provide to us, such as your name, phone number, email address, service address, and details about your project or service needs. We may also collect basic technical information when you visit our website (such as IP address and browser type). We use this information to:
• Schedule and manage appointments and installations
• Communicate about quotes, projects, and support
• Send invoices and payment information
• Improve our services and website
• Comply with legal and regulatory requirements
If you choose to receive text messages from us, we will use your mobile number to send one-to-one, service-related messages such as appointment confirmations, schedule updates, installation notifications, and customer support. We do not sell your personal information. We do not share SMS consent or mobile numbers with third parties or affiliates for their own marketing purposes. SMS consent is not shared with third parties. We may share your information with trusted service providers (for example, phone/SMS platforms, payment processors, or IT providers) who help us operate our business and who are required to protect your information. You can opt out of SMS at any time by replying STOP to any message from us.
We collect both personally identifiable information (PII) and non-personally identifiable information (Non-PII) to provide and improve our services. PII may include your name, phone number, email address, property address, and payment details. Non-PII may include technical data such as IP addresses, browser type, device identifiers, and usage patterns. We may also collect system-related data during installations, such as device configurations, network topology, and site layout details. This information may be collected directly from you, through automated technologies, or from third-party sources with your consent.
We use your information to operate, maintain, and improve our services. This includes scheduling appointments, customizing installations, processing payments, sending updates, and responding to inquiries. We may also use your information to analyze service usage, enhance our website, develop new offerings, and ensure compliance with applicable laws. Additionally, we may use your contact information to send you promotional emails or service updates. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails. However, we may still contact you regarding your account or service-related matters.
We implement commercially reasonable safeguards to protect your information from unauthorized access, alteration, or disclosure. These include secure email systems, encrypted storage, firewalls, and access controls. We regularly review our security practices to ensure they meet industry standards. While no system is completely secure, we take appropriate steps to mitigate risks. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. We recommend using strong passwords and logging out of shared devices to prevent unauthorized access.
We may share your information with trusted third-party service providers who assist us in delivering services, such as hosting platforms, payment processors, subcontractors, and analytics providers. These partners are contractually obligated to use your data only for the purposes specified by HB LINKS and to maintain strict confidentiality. We may also disclose your information if required by law, court order, or legal process, or in connection with a business transfer, merger, or acquisition. We do not sell your personal information to third parties under any circumstances.
Our website may use cookies, web beacons, and similar technologies to collect usage data and improve functionality. Cookies help us remember your preferences, analyze traffic, and deliver relevant content. You can manage cookie settings through your browser, but disabling cookies may affect your experience. We may also use third-party analytics tools such as Google Analytics to understand how users interact with our site. These tools may collect information across websites and apps. For more information, please review the privacy policies of these third-party providers.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our systems. Parents or legal guardians who believe their child has provided us with personal information may contact us to request its removal. We encourage parents to monitor their children's online activities and to use parental controls where appropriate.
You have the right to access, update, correct, or delete your personal information. You may also request details about how your data is used or shared. To make a request, contact us at info@hb-links.com or call +1 (818) 303-3555. We will verify your identity before processing your request and respond within the timeframe required by law. If you maintain an account with us, you may update your information by logging in and modifying your profile. Please note that we may retain certain information as required by law or for legitimate business purposes.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes retaining data for service history, legal compliance, dispute resolution, and enforcement of our agreements. When data is no longer needed, we securely delete or anonymize it using industry-standard practices. We may retain anonymized or aggregated data for analytical purposes indefinitely, provided it cannot be used to identify any individual.
Our website may contain links to third-party websites, applications, or services. These are provided for your convenience and do not imply endorsement. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any external sites you visit before providing them with your personal information. Your interactions with third-party services are governed by their respective terms and policies.
If you are a California resident, you have the right to request information about the categories of personal information we have disclosed to third parties for direct marketing purposes. You may make one such request per calendar year by contacting us in writing and providing a current California address. We will respond within 30 days as required by California Civil Code Section 1798.83. Additionally, under the California Consumer Privacy Act (CCPA), you may have further rights regarding access to, deletion of, and control over your personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will revise the effective date at the top of this page and post the updated policy on our website. If the changes are significant, we may notify you by email or through a notice on our site. Your continued use of our services after any updates constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: HB LINKS Licensed in California (CSLB #1144057) Phone: +1 (818) 303-3555 Email: info@hb-links.com Website: hb-links.com We are committed to resolving any privacy-related concerns promptly and transparently. If you believe your data has been handled improperly, we encourage you to reach out so we can address the issue.